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Knowledge base · 35 guides

Answers to the everyday stuff. No ticket required.

Short, practical guides from the synfo service desk. Search for what you're stuck on, or browse by topic below.

Popular: out of officepasswordprintershared mailboxOneDrivenew starter

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Browse by topic

Pick a topic. Most guides take two minutes.

Each guide is written to stay accurate as Microsoft moves buttons around. Where a step depends on how your organisation is set up, we say so.

Getting help 5

Log a ticket, start a remote session, and know what to expect from the service desk.

All 5 guides
Accounts & sign-in 4

Passwords, multi-factor authentication and getting back into your account.

All 4 guides
Security & phishing 6

Spot and report phishing, stay safe working away from the office, and what to do when something looks wrong.

All 6 guides
Email & Outlook 6

Out-of-office replies, shared mailboxes, calendars and mailbox storage.

All 6 guides
Teams & meetings 3

Audio and video problems, joining other organisations' meetings, and quick fixes.

Files & sharing 5

SharePoint, OneDrive, syncing, sharing safely and getting old versions back.

All 5 guides
Devices & printing 3

Updates, printers and what to check when your computer is slow.

For managers 3

New starters, departing staff, and requesting software or hardware.

Most read

The guides people reach for first.

Getting help Log a support ticket or contact the service desk Email, the synfo agent or phone: how to reach the service desk 2 min read Getting help Start a remote support session Let a synfo engineer see your screen, with no code or install needed 2 min read Accounts & sign-in Reset your Microsoft 365 password Reset a forgotten password yourself, or change one you know 2 min read Email & Outlook Set up an out-of-office reply Turn on automatic replies in Outlook and schedule them before you go 2 min read Teams & meetings Fix Teams audio and video problems Fix microphone, speaker and camera problems in Teams calls and meetings 3 min read Files & sharing Sync SharePoint files to your computer Work with SharePoint and Teams files in File Explorer or Finder 3 min read
FAQ

Questions about the knowledge base.

Who is the knowledge base for?
It's written for staff at synfo client organisations, but most guides will help anyone using Microsoft 365. A few steps, such as using the synfo agent or starting a remote session, only apply to synfo clients.
What if a guide doesn't match what I see on screen?
Microsoft updates its apps regularly, and your organisation's settings can change what's available to you. If a button or option isn't where the guide says, log a ticket with support@synfo.com.au or call 1300 079 636 and an engineer will walk you through it.
Should I still log a ticket if I fixed the problem myself?
For anything security-related, yes. If you reported a phishing email after clicking it, approved an MFA prompt you didn't start, or think your account may have been accessed, let us know so we can check. For everyday fixes like a password change, there's no need.
Can I suggest a new guide?
Yes. Use the feedback box at the bottom of any guide, or email support@synfo.com.au with the topic you'd like covered. The guides here are based on the questions our service desk hears most often.

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