synfo is a Microsoft Solutions Partner with deep certifications across the platforms our clients run on. Every vendor in our stack is chosen for one reason: it lets us deliver better outcomes, with less risk, for Australian SMB, mid-market and not-for-profit organisations. No reseller-of-the-month. No accidental lock-in. Just a deliberate technology partner ecosystem, audited every year.
Every partnership on this page has been earned through certification, technical accreditation and years of in-production experience. We don't carry a vendor unless our engineers are credentialled on it, unless we run it ourselves, and unless it delivers measurable value for the businesses we manage. That discipline is why our clients consolidate to a single IT provider rather than juggling three.
We standardise on the platforms that win on engineering merit. Microsoft for productivity, identity and cloud. Kaseya and Datto for monitoring, automation and resilience. Sophos for endpoint and network defence. The result is a stack our engineers know cold, integrated end-to-end.
Every partner badge on this page is backed by named engineers who hold current credentials. Microsoft Solutions Partner status, Sophos certified engineers, Cisco-trained network specialists, ITIL-aligned service delivery. The certifications are the substance; the logos are just the receipts.
We rightsize licensing, recommend the cheaper tool when it does the job, and walk away from add-ons that don't move the needle. Long-term partnerships with our clients outweigh short-term margin from any single vendor. That's the deal.
The Microsoft platform is the backbone of how most Australian businesses work. We are a Microsoft Solutions Partner with deep, in-production certification across Azure, Microsoft 365, Entra ID, Intune and Microsoft Defender. Direct support channels into Microsoft. 36 combined years of industry experience across our senior team.
Cloud migrations, landing zones, hybrid identity, cost optimisation and ongoing management. Production workloads, lift-and-shift and greenfield builds. Designed for Australian data residency.
Exchange Online, SharePoint, OneDrive, Teams. Tenant builds, migrations from Google Workspace, licensing rightsizing and governance. NFP tier setup, optimisation and ongoing administration.
Identity and access management, conditional access, multi-factor authentication, single sign-on and lifecycle automation. Identity is the perimeter; we build it accordingly.
Unified endpoint management for Windows, macOS, iOS and Android. Autopilot deployment, application packaging, compliance policies and zero-touch provisioning across hybrid fleets.
Defender for Endpoint, Defender for Office 365, Defender for Identity and Defender for Cloud. Configured, tuned and monitored 24/7 from our Security Operations Centre.
Copilot for Microsoft 365 rollouts, governance, data readiness and adoption frameworks. Practical AI integration with the controls to keep your data and reputation intact.
Seven tier-one technology partners, each chosen for a specific role in the stack. Together they let us deliver a single, accountable IT service across managed support, cyber security, cloud, networking and business resilience.
Azure, Microsoft 365, Entra ID, Intune, Defender and Copilot. Flagship partnership. Direct support channels and continuous engineer certification.
Read moreGlobal partner-tier credentials for enterprise-grade monitoring, automation, business continuity and disaster recovery delivered to Australian SMB and mid-market.
Read moreSophos Central, Intercept X, XDR, MDR and firewall. Endpoint and network defence configured and tuned to the specific threat profile of each client.
Read moreSwitching, wireless and network infrastructure. Specialist accreditation for designing and deploying enterprise-grade LAN and Wi-Fi for Australian SMB and mid-market.
Read morevSphere, ESXi and VMware-based private cloud. Virtualisation engineering, lifecycle management and migration paths to hyperscaler cloud where it fits.
Read moreCisco-certified networking specialists. Routing, switching, secure connectivity and complex multi-site network design where Cisco kit is the right call.
Read moreService desk, incident, problem, change and release management run to ITIL best practice. The reason ticket resolution stays predictable and quarterly reviews are board-ready.
Read moreGlobal partner-tier credentials with Kaseya and Datto, two of the most established names in managed services technology. The accreditation gives us access to enterprise-grade monitoring, automation, documentation, business continuity and disaster recovery capability, delivered at SMB and mid-market scale.
Twenty-four hour monitoring across your devices, networks and critical services. Automated patching, scripted remediation and proactive maintenance, so issues are caught and resolved before they become tickets.
Image-based business continuity for on-premise infrastructure, geo-redundant offsite replication, and protection for Microsoft 365 and Google Workspace data. Restore points tested quarterly. Zero ransomware events across our managed client base.
Every client environment documented to a single, audited standard. Network topology, configurations, vendor contacts and recovery runbooks. Onshore in Australia, encrypted, and audit-logged on every retrieval.
Sophos is one of the primary defensive layers across our managed client base. Endpoint detection and response, managed detection and response, encryption, and next-generation firewall. Configured, tuned and monitored by Sophos-certified engineers from our Melbourne service desk.
Networking is where good IT service stops being theoretical. Allied Telesis Gold Partner status, Cisco-certified network engineers and VMware-certified virtualisation specialists let us design, deploy and operate the physical and logical layers under everything else.
Specialist accreditation for switching, wireless and converged network infrastructure. The right call for Australian SMB and mid-market that need enterprise-grade gear without enterprise-grade overhead.
Cisco-certified specialists for routing, switching and secure connectivity. Multi-site network design, site-to-site VPN, complex routing topologies and Cisco Meraki cloud-managed networks.
vSphere and ESXi virtualisation engineering. Lifecycle management for existing on-premise virtualisation, plus realistic migration paths to Azure where the business case is stronger.
Our service desk runs to ITIL best practice. That's not a marketing line; it's the reason ticket resolution is predictable, escalation paths are clean, and quarterly business reviews show data instead of stories. ITIL is the operating system behind our managed services agreement.
Every issue is logged, categorised, prioritised and tracked to resolution against published SLAs. Our average time-to-resolve fell to 27 minutes across calendar year 2024. SLA targets hit 99% of the time. Reported monthly.
Recurring issues are escalated out of the day-to-day ticket queue into structured root-cause analysis. The fix lands in the standard build so the problem stops generating tickets across the entire client base.
Material changes are scoped, risk-assessed, scheduled and communicated before they hit production. Backout plans documented. The reason our managed clients don't get blindsided by Friday-afternoon outages.
Ticket trends, security posture, project burn and infrastructure health all feed into quarterly business reviews. The data drives the next investment, the next uplift, the next conversation with the board.
Certifications matter when they map to the frameworks your auditors, your insurer and your board actually care about. synfo aligns our service delivery, our security baseline and our client engagements to the standards Australian businesses are increasingly required to meet.
Information security management aligned to ISO 27001. Risk-based controls, documented policies, evidence trails. The framework most enterprise procurement teams ask about first.
Read moreThe Australian Cyber Security Centre's eight mitigation strategies. We assess each client's maturity, lift them up the levels, and report progress in plain English to leadership.
Read moreSafer Technologies for Schools assessment, an essential requirement for education and youth-sector organisations. We've taken multiple clients through ST4S compliance end-to-end.
Read moreData handling, notifiable data breach readiness and Australian Privacy Principles alignment. Embedded into how we build, document and operate every client environment.
Read moreNIST Cybersecurity Framework used as a common language for security maturity assessments, gap analysis and roadmap building. Especially useful for boards and audit committees.
Read moreWe map your environment against the controls now demanded by Australian cyber insurers. Closing the gaps before they're sticking points on the renewal questionnaire.
Read moreTechnology partnerships are how we deliver service. Community partnerships are how we contribute. synfo is deeply committed to the Australian not-for-profit sector, and to a small number of community causes where we put time, technology and direct funding behind the mission.
We've delivered IT services to multiple not-for-profits, including Pascoe Vale FC, AFAC and BullyProof Australia. Each engagement is shaped to optimise technology investment, enhance cyber security and drive cost efficiencies for the cause, at NFP-tier pricing.
We've helped NFP clients achieve ST4S compliance, implement child data and document protection controls, optimise NFP Microsoft licensing, and migrate to SharePoint and modern collaboration platforms.
The work spans sponsorship agreements, technology reviews, cloud optimisation and the kind of governance work that lets an NFP board sleep at night. If your organisation creates social impact, we want to be part of the engine room.
Procurement teams, compliance officers and CFOs ask us the same questions. Here are the short, honest answers.
It's Microsoft's current top-tier partner designation, replacing the older Gold and Silver competencies. Achieving and maintaining it requires demonstrated technical capability, customer success measures and certified engineers. It gives us priority support paths, advance roadmap visibility and direct escalation into Microsoft when needed.
Both. Company-level partner status is built on top of individual engineer certifications that must be kept current. Microsoft credentials, Sophos certifications, Cisco accreditation and ITIL training all sit with named engineers, and we re-certify continuously as platforms evolve.
Yes, where it serves the client. The named partnerships above are the tier-one accreditations we standardise on, because deep expertise across a focused stack produces better outcomes than shallow coverage across fifty vendors. When a client needs a specialist tool outside our standard stack, we'll integrate it and manage it; we just won't claim accreditation we don't hold.
We align our service delivery and information security controls to ISO 27001. We can map our practices to the standard for clients whose procurement requires it, and we work with clients who hold their own ISO 27001 certification to ensure our service delivery supports their compliance posture. Full certification of synfo against ISO 27001 is on our roadmap.
As a Microsoft Solutions Partner we can provision Microsoft 365 and Azure at the charity, education or NFP price tier where your organisation qualifies. We also tier our own managed services for NFP and youth-sector clients, so more of every NFP dollar flows toward the mission rather than the back office.
Start with a free IT audit. We'll review your environment, your existing vendor landscape, and recommend what to consolidate, what to keep and what to retire. No commitment, no sales pressure, no offshore handoff.
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