synfo
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About synfo

People-first technology, built around your business.

synfo is a Melbourne-based managed IT, cyber security and cloud provider. We support Australian SMB, mid-market and not-for-profit organisations with a local service desk, certified engineers, and a fixed monthly cost that lets you plan ahead. No offshore staff. No surprise invoices. No band-aid fixes.

Read our story Our values
Melbourne headquartered
100% Australia-based engineers
36 yrs combined industry experience
Microsoft Solutions Partner
100%
Client retention rate. Once we partner, they stay.
80+
Average NPS score. Exceptional service is our standard.
35,000+
Service desk tickets resolved by our local team.
0%
Ransomware attacks across our managed client base.
Our story

The IT partner Australian businesses actually deserve.

Not a faceless help desk routing tickets through three time zones. Not a sales-led shop that disappears once the contract is signed. A local team of senior engineers who pick up the phone, learn your business, and stay accountable for the outcome.

We run IT, so you can run the business.

We implement IT systems that let you focus on your core objectives, rather than the headache of technical issues and IT management. Local experts and proactive automation keep critical teams working with as little technical friction as possible.

The full stack, tailored to your sector.

Managed IT, cyber security, cloud, unified communications, business resilience, professional services, strategic alignment and bespoke app development. Every tier of our Managed Services Agreement is matched to your size, sector and regulatory landscape.

Australian engineers, long-term partnerships.

Today we manage IT for clients across property, healthcare, hospitality, professional services, trades and the not-for-profit sector. Every one is supported by Australian engineers, from our Melbourne headquarters in Doncaster.

synfo at a glance

Where we are, who we serve, what we're certified to do.
  • HeadquartersDoncaster, Melbourne VIC
  • CoverageAustralia-wide, fully onshore
  • Partner statusMicrosoft Solutions Partner
  • Sectors servedSMB, mid-market, NFP
  • Data sovereigntyHosted onshore in AU
  • Experience36 years combined, senior team
Why synfo

What makes us different.

Nine commitments that shape how we partner with every client. They show up in the contract, in the service desk, and in the quarterly reviews.

No offshore staff

Every engineer and account manager you speak to sits in an Australian office. Local accents, local context, local accountability. Your data and your conversations stay onshore.

Microsoft Solutions Partner

Direct support channels into Microsoft, deep certifications across Azure, M365, Intune and Defender, and 36 combined years of industry experience across our senior team.

Transformative, not reactive

We don't sell break-fix. Our agreements run on continuous monitoring, preventative maintenance and proactive uplift, so problems are caught before they become tickets.

A true partnership

Secure collaboration across end-to-end IT. We embed with your leadership team for vCIO-level guidance, and with your operations team for day-to-day delivery. Same engineers, both rooms.

Your one-stop shop

Consolidation to a single IT provider across managed services, cyber security, cloud, telephony, project work and strategic advice. Fewer vendors, fewer hand-offs, one accountable team.

Credible across industries

Testimonials from property, healthcare, hospitality, trades and the not-for-profit sector. We aren't a generalist; we're operators who understand sector-specific compliance and risk.

Melbourne-based, values you can name

An Australian IT company with values we publish and live by: service excellence, client champions, balance and constant curiosity. The kind of culture you'd want supporting your team.

Security baked in, not bolted on

Every tier of our managed services agreement ships with baseline cyber controls. Identity protection, endpoint detection and response, conditional access and continuous threat monitoring are part of the standard build, not a separate quote.

Outcomes you can measure

SLAs reported monthly, ticket trends and security posture visible in plain English, and a quarterly business review where the data drives the next investment. Service health stays in the open, not behind a vendor wall.

What we stand for

Values that drive service excellence.

Four principles that shape every engagement, every ticket and every strategic recommendation. The bar we hold our team to, and what you can hold us to.

  1. 01

    Service Excellence

    We measure ourselves on outcomes, not effort. Our average NPS sits above 80, our SLA targets are hit 99% of the time, and our average time-to-resolve fell to 27 minutes across calendar year 2024. The bar moves up every year.

  2. 02

    Client Champions

    We act in our clients' interests, not vendors'. That means rightsizing licensing, recommending the cheaper tool when it does the job, and walking away from add-ons that don't move the needle. Long-term partnerships outweigh short-term margin.

  3. 03

    Balance

    Security without paralysis. Process without bureaucracy. Innovation without breakage. We weigh trade-offs out loud, document the reasoning, and pick the option that fits the size and risk profile of your business.

  4. 04

    Constant Curiosity

    The threat landscape, the Microsoft stack and the way work happens all change weekly. We invest in our team's certifications, our tooling and our research time, so our clients benefit from the platform rather than getting blindsided by it.

End-to-end capability

The expertise we bring.

Every tier of our Managed Services Agreement is backed by a robust list of services. Whatever your size, sector or regulatory landscape, we tailor solutions to match.

Managed IT Services

Three-tier MSA covering day-to-day support, security and strategic alignment. Local service desk, 24/7 NOC, fixed monthly cost.

View plans

Cyber Security

Enhanced Security Suite, vulnerability scanning, penetration testing and environment auditing. Safeguarding your data, operations and reputation.

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Cloud

Azure, AWS and M365 migrations, optimisation and ongoing management. We remove the complexity so your team gets the upside without the operational tax.

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Unified Communications

Microsoft Teams Calling, Teams Rooms and full UC deployments. Scalable, standardised and built for hybrid work.

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Business Resilience

Backups, high availability and continuity planning. Designed to keep you operational through outages, ransomware and the unexpected.

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Professional Services

Infrastructure projects, complex migrations and specialised initiatives. Scoped properly, delivered cleanly, beyond business-as-usual.

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Strategic Alignment

vCIO-level guidance with data-driven insight into compliance, governance and cyber policy. Embedded in your leadership team, not bolted on.

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AI Enablement

Microsoft Copilot rollouts, automation workflows and adoption frameworks. Practical AI integration with the governance to keep your data and reputation intact.

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Bespoke App Development

User-centric app development from UI/UX through to Android, iOS and native engineering. Where the platform stops, our development team begins.

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Browse the full service catalogue →
Beyond the agreement

A quiet, reliable part of the engine room.

synfo is deeply committed to the not-for-profit sector. Tailored IT management, strategic guidance and direct contribution, so more of every NFP dollar flows toward the mission rather than the back office.

Engagements shaped around the mission.

We've delivered IT services to multiple not-for-profits, including Pascoe Vale FC, AFAC and BullyProof Australia. Each engagement is shaped to optimise technology investment, enhance cyber security and drive cost efficiencies for the cause.

Compliance, security and NFP pricing.

We've helped clients achieve ST4S compliance, implement child data and document protection controls, optimise NFP Microsoft licensing, and migrate to SharePoint and modern collaboration platforms, all at NFP-tier pricing.

Long-term partnership, beyond the contract.

The work spans sponsorship agreements, technology reviews, cloud optimisation and the kind of governance work that lets an NFP board sleep at night. If your organisation creates social impact, we want to be part of the engine room.

How we engage with the NFP sector

Operational delivery, sector compliance and community contribution.
  • NFP Microsoft licensingSetup, optimisation, cost savings
  • ST4S complianceGovernance & security for education
  • Cloud optimisationAzure, AWS, M365 cost reduction
  • Child & document protectionAligned with regulation
  • SharePoint migrationModern collaboration platforms
  • Sponsorship & partnershipDirect contribution to the cause
A few words from our clients

Why our clients stay.

Four testimonials, four sectors. Each one a long-term partnership, not a transaction.

synfo has been our trusted IT partner for many years. Their team, led by George, is knowledgeable, responsive, and always on top of the latest technology trends. They've significantly improved our operational efficiency and provided us with robust security solutions. Working with them has been a seamless and positive experience. Highly recommended.
Ingrid FilmerCEO & Partner, Burgess Rawson
Our experience with synfo, as MEDirect's chosen managed services IT provider, has been extremely positive. The team, under the leadership of Chris and George, consistently delivers services that exceed our expectations. They are more than just problem solvers; they are attentive partners who really listen and ensure we're kept in the loop with clear and frequent communications.
Ross BakerCo-Founder, MEDirect
synfo has been with BullyProof Australia throughout our major expansion. Their expert IT guidance and commitment to supporting our mission has allowed us to focus entirely on our cause without being burdened by IT concerns. Thanks to synfo we are compliant with cyber security and have achieved ST4S compliance. Their transparency and strategic guidance have allowed us to dedicate resources to making a tangible impact in the fight against bullying.
Jeff HornCo-Founder, BullyProof Australia
Since partnering with synfo, our business operations and efficiencies have significantly improved. Their IT service delivery is unparalleled and is by far the best we have experienced. The team's expert guidance has elevated our day-to-day operations, ensuring that our staff encounter minimal issues. We now consider synfo and their insights to be a crucial component in the advancement of our business.
Tony ParagalliDirector, M Group Trades & Labour
Trusted partners. Industry-leading stack.Microsoft Solutions Partner with deep certifications across the platforms our clients run on.

Microsoft
Solutions Partner

Kaseya + Datto
Global Partner

Sophos
Certified Engineer

Allied Telesis
Gold Partner

VMware
Certified

Cisco
Network Engineer

ITIL
Aligned
A few of our marvellous relationships

The clients who trust us with their IT.

Long-term partnerships across property, healthcare, hospitality, trades, hospitality and professional services.

Burgess Rawson
MEDirect
Cora
Johnson Controls
M Group Trades & Labour
400 Gradi

Ready to see what a real IT partnership feels like?

Start with a free IT audit. We'll review your environment, talk to your team and recommend the right mix of services for what you're trying to achieve. No commitment, no sales pressure, no offshore handoff.

Book An IT Audit See managed plans