synfo is headquartered in Doncaster, and our whole team works from here. Melbourne businesses get a local service desk, a NOC watching their systems around the clock, and engineers who can be on site across metropolitan Melbourne when a job needs hands, not just a remote session.
Most IT problems are solved faster remotely than by anyone driving to your office. But some aren't: a failed switch, a new office fit-out, a boardroom that won't talk to Teams. For Melbourne clients, the people who handle your tickets are the same people who turn up on site.
Our office at 4/8 Clay Drive, Doncaster puts the eastern suburbs on our doorstep and the CBD within easy reach. When hardware, cabling or network work needs an engineer in the room, we dispatch from here rather than subcontracting to a stranger.
Your environment is documented in our live documentation system from day one: topology, vendors, run-books and history. Whoever walks through your door has read the ticket and knows what they're walking into, so on-site time goes on fixing, not discovery.
Our service desk runs 8:30am to 5:30pm on Melbourne time and observes Victorian public holidays, the same as you. No offshore tier-one queue, no time-zone hand-offs, and a 24/7 NOC plus on-call rotation for severity-1 issues outside those hours.
Every managed IT plan sits on the same foundation of 21 services. Premium adds the Enhanced Security Suite and Enterprise adds vCIO advisory. Here's what that looks like day to day for a Melbourne business.
Unlimited remote support in business hours through phone, email, the synfo tray agent or the Client Portal, plus continuous monitoring of servers, network and backups. See Service Desk & NOC for our published SLAs.
Engineers dispatched from Doncaster for hardware, network and office work that can't be done remotely. Site visits are scoped in your agreement, so you know how they're handled before you need one.
Cloud backups & DR verified daily and restores tested quarterly, so a ransomware event or a deleted folder is an inconvenience rather than a crisis.
Patch management, managed anti-virus, application whitelisting and DNS security in every tier. Premium adds our Security Operations Centre, dark web monitoring and security awareness training.
We deal with your ISP, software vendors and hardware suppliers so you don't have to, and handle procurement through one channel. Need new links or a site-to-site VPN? That's our connectivity team.
Monthly reporting in every tier. Enterprise clients get strategic business reviews and road-mapping and budgeting, so IT spend is planned rather than reactive.
Being local doesn't mean waiting for a car to arrive. Here's how a typical issue moves for a Melbourne client.
Email support@synfo.com.au, call 1300 079 636, right-click the synfo agent in your system tray or use the Client Portal. Every channel lands in the same queue.
A triage engineer sets the priority and a named engineer picks it up. Most issues (accounts, Microsoft 365, printers, software, access) are resolved over an encrypted remote session.
If it needs hands, such as failed hardware, network gear or a new starter's desk, the engineer who owns the ticket arranges a visit from our Doncaster office.
Recurring faults get root-cause work, not band-aids. Monthly reporting shows ticket trends, and your plan is reviewed with you every quarter.
Two of the business leaders who rely on our team for their day-to-day IT. For the detail behind one of these partnerships, read the Burgess Rawson case study.
synfo has been our trusted IT partner for many years. Their team, led by George, is knowledgeable, responsive, and always on top of the latest technology trends. They've significantly improved our operational efficiency and provided us with robust security solutions. Working with them has been a seamless and positive experience. Highly recommended.
A reliable team that has helped facilitate our rapid growth. Chris understands the demands of hospitality, which has helped guide the entire solution from FOH to the Office.
What Melbourne businesses usually ask us before switching providers.
Everything is run from our Doncaster headquarters. Here's how we support businesses in other cities.
For Sydney businesses, including those with offices in both cities, supported remotely by the same team with on-site visits when needed.
Remote-first support for Brisbane and Queensland businesses, including how our hours line up with Queensland time.
Standard, Premium and Enterprise, every line item in plain English, plus a Hybrid option for businesses with internal IT.
Start with a free IT audit. We'll review your current environment, talk to your team and recommend the right plan, with no commitment and no sales pressure.
Manage your tickets, view reports and access your IT documentation, all in one place.
Continue to the Client Portal