Accounts & sign-in

Passwords, multi-factor authentication and getting back into your account.

4 guides

Reset your Microsoft 365 password Reset a forgotten password yourself, or change one you know 2 min read · Microsoft 365 · Windows · macOS
Set up Microsoft Authenticator for MFA Protect your work account with the Authenticator app on your phone 2 min read · Microsoft 365 · iPhone · Android
Move Microsoft Authenticator to a new phone Switch phones without getting locked out of your work account 2 min read · Microsoft 365 · iPhone · Android
What to do about MFA prompts you didn't start Deny it, then call us: handling sign-in requests you didn't make 2 min read · Microsoft 365 · iPhone · Android

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