synfo handles hardware and software procurement and vendor management for managed clients. Whether you need a new laptop, extra monitors or a new app for your team, send the request to us and we'll recommend the right option, quote it and set it up.
What to include in your request
The more detail you give us, the faster we can quote:
- What you need: the product name, or describe the problem you're trying to solve and we'll recommend something.
- Who it's for: the staff member or team, and how many people.
- When you need it by, and whether there's a fixed deadline.
- Purpose: what the software or equipment will be used for. This helps us check compatibility.
- For software: the vendor or website, the edition or plan if you know it, and whether it's a subscription.
- For hardware: any requirements such as screen size, portability, performance for specialised software, or accessories like docks and headsets.
- Approval: who has approved the purchase under your organisation's approval process, or who we should send the quote to.
- Budget, if there is one.
Give us as much notice as you can. Supply times vary, especially for hardware.
Why go through synfo
It can be tempting to buy a laptop from a local store or sign up to an app with a credit card. Going through us avoids some common problems:
- Licensing: we make sure software is licensed correctly for business use and that you aren't paying twice for something you already have.
- Security: we check new apps for security risks and how they handle your data, and we configure devices to your organisation's security standards before they reach the user.
- Compatibility: we confirm it works with your existing systems and Microsoft 365.
- Warranty and asset tracking: we record devices and licences so warranties, renewals and replacements are tracked, and we know what to secure if something is lost.
- Management and patching: devices we supply are enrolled in management, so they receive updates and support from day one.
If a staff member has already bought something or started a free trial, let us know. We can review it and bring it under management rather than leaving it unmanaged.
What happens next
We'll create a ticket and send you a reference number. If needed, we'll come back with questions, recommend options and send a quote for approval. Once approved, we'll order it, set it up and arrange delivery or installation with the user.
Send it to us
Email your request to support@synfo.com.au. This creates a ticket automatically. To discuss options first, call 1300 079 636.