One agreement. Three tiers. Every line item, in plain English.

Start with seat count. Standard is sized for 5–25, Premium for 25–50, Enterprise for 50+. Then think about your security and compliance posture. If your business handles regulated data (healthcare, finance, professional services), the Enhanced Security Suite in Premium is usually the right baseline. If you're being audited or need a roadmap to defend a security investment, Enterprise's vCIO is built for that conversation.

On a discovery call we'll walk through your environment and propose the right tier. There's no commitment.

Yes. We'll review your plan together every quarter as part of the standard service reviews, and we can step up (or down) to match how your business is actually running. There's no "gotcha" lock-in. You only pay for what you're using each month.

For a 25-person business with reasonably tidy IT, a full onboarding usually runs 2–4 weeks. Week 1 we run a discovery and document your environment in our live documentation system. Week 2 we deploy monitoring, anti-virus and backup tooling and connect your tenancy. Week 3 we cut over support to our service desk and run a pilot. Week 4 we review and confirm baseline. Larger or more complex environments take longer. We'll give you a realistic plan up front.

Yes. The three tiers cover 90% of clients, but if you have an existing internal IT team, very specific compliance requirements, or a hybrid co-managed engagement in mind, we'll design a tailored plan. Talk to a synfo IT expert and we'll scope it together.

All recurring services in your tier (service desk, monitoring, anti-virus, backups, vendor management, security suite if applicable, vCIO advisory if applicable) for a fixed per-seat monthly price. Project work outside business-as-usual (migrations, new builds, major refits) is scoped and quoted separately at our fixed professional services rate.

Seat counts true-up monthly. Add a staffer mid-term and your next invoice reflects it; lose one and the same. There's no penalty for growth or contraction. The agreement is about the service level, not a minimum headcount commitment.

21 services covering the Standard Operating Environment, virtualisation, lifecycle management, patch management, anti-virus, monitoring, network management, IT documentation, asset management, conditional access, application whitelisting, license compliance, system auditing, user policy enforcement, device management, fixed-rate professional services and active documentation. The full list is in the panel above the FAQ.

Tickets go to our local Australian service desk via email, phone or our portal. Unlimited remote support is included in every tier, so you don't get billed per ticket. Site visits are scoped per engagement. Monthly reports show ticket volume, response times and resolution metrics so you can see what we're doing without having to ask.