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Getting help

Log a ticket, start a remote session, and know what to expect from the service desk.

5 guides

  1. Start a remote support session Let a synfo engineer see your screen, with no code or install needed 2 min read · Windows · macOS · Linux
  2. Log a support ticket or contact the service desk Email, the synfo agent or phone: how to reach the service desk 2 min read · Windows · macOS
  3. Service desk hours, priorities and escalation Opening hours, after-hours cover, how priority works and how to escalate 2 min read
  4. Check service status before you log a ticket Is it only you, or is Microsoft 365 having a bad day? 2 min read
  5. Take a screenshot for your support ticket Capture the error on screen so we can see what you see 2 min read · Windows · macOS

Didn't find your answer?

Log a ticket and a synfo engineer will pick it up, or start a remote session and we'll look at it together.

Log a ticket Start a remote session