Request a new starter setup

Getting a new team member set up involves more than an email address. Accounts, licences, access to shared files, a device and sometimes a phone all need to be ready before they walk in. Our new starter form collects everything we need in one go.

Give us as much notice as you can

Submit the form as soon as the start date is confirmed. If a new device needs to be ordered, supply times can vary, so early notice matters most when hardware is involved. Requests should come from someone authorised under your organisation's approval process, usually a manager or office manager.

Have these details handy

The form will ask about the new starter's role and what they need access to. It's quicker if you have these ready before you start:

• Full name and any preferred name, start date, job title, department and manager.
• Where they'll work: which office, or mainly remote.
• Microsoft 365 licence, or an existing staff member in a similar role to copy.
• Groups, shared mailboxes, Teams and SharePoint sites they need.
• Device needs: a new or reused laptop or desktop, monitors, dock, headset.
• Phone: desk phone, softphone, extension or mobile, if applicable.
• Extra software and any third-party systems they need accounts in.

The quickest shortcut is often "set them up like [existing staff member]". Tell us if anything should differ.

What happens next

We'll send you a ticket reference number. If any details are missing, we'll come back to you with questions. Before the start date we'll let you know how the new starter will receive their sign-in details and what they'll need to do on their first morning, such as setting up Microsoft Authenticator.

If the start date changes or the person doesn't start, let us know straight away by logging a ticket so we can adjust licences and orders.

Need help with the form?

Call us on 1300 079 636 or email support@synfo.com.au.