Dedicated to our clients

Delivering innovative Managed IT & Cloud Solutions.

At synfo, we're IT professionals with one goal: to make working with technology secure, hassle-free and scalable for Australian businesses.

  • No offshore staff. Local, experienced service desk.
  • Microsoft Partners with 36 years of combined industry experience.
  • Transformative IT that puts clients first.

Trusted by Australian businesses across property, healthcare, hospitality and trades

Burgess Rawson
MEDirect
Cora
Johnson Controls
M Group Trades & Labour
400 Gradi
100%
Client retention rate. Once we partner, they stay.
99%
Target SLA achieved across our entire client base.
35,000+
Service desk tickets resolved by our local team.
0%
Ransomware attacks across our managed client base.
Who Are We

People-focused IT. Make IT work for you.

At synfo, we implement IT systems that allow you to focus on your core business objectives, rather than having the headache of technical issues and IT management. Our team of local experts support businesses around Australia, utilising proactive automation to keep critical teams working around the clock with as little technical friction as possible.

5–50 staff

For growing businesses without an in-house IT team.

Fully outsourced IT for one fixed monthly cost. Your laptops just work, your data is backed up, and your team has someone to call when something doesn't.

  • Service desk, monitoring and updates included
  • Microsoft 365 and security baseline managed for you
  • Quarterly business reviews with our directors
See how we partner with SMBs
50–500 staff

For mid-market firms that already have IT, and need it to do more.

Co-managed IT with vCIO oversight, security and compliance, and project delivery for the work your internal team can't get to.

  • Virtual CIO on retainer with executive-level reporting
  • Essential Eight maturity uplift and Microsoft Security alignment
  • Cloud, SharePoint and Teams projects delivered on time
See how we support mid-market teams
Managed IT Services

One agreement. Three tiers. Built for how Australian businesses scale.

Every tier sits on the same comprehensive Managed IT foundation. Step up to add the Enhanced Security Suite or full vCIO advisory as you grow.

Standard
Support focused
Ideal for growing teams · 5–25 seats

Everything you need to run secure, well-supported IT day-to-day. Fixed monthly cost, local engineers, no surprises.

Unlimited remote support12-month agreement

Key managed services
  • Network Operations Centre
  • Local service desk
  • 24/7 monitoring
  • Managed Anti-Virus
  • Cloud backups
  • Vendor management
  • Monthly reporting
Enterprise
Security & compliance focused
Comprehensive enterprise suite · 50+ seats

All of Premium plus a fully-fledged vCIO engagement: strategy, roadmap, budget, compliance & security alignment, BCP and audits.

Unlimited remote support12-month agreementvCIO retained

Everything in Premium, plus vCIO
  • Project strategy development
  • Road-mapping & budgeting
  • Advanced reporting
  • Strategic business reviews
  • Compliance auditing & alignment
  • Security auditing & alignment
  • Disaster Recovery Plan & BCP
  • Network auditing & alignment

Included across every tier. The Managed IT foundation.

21 services, baked in. Even Standard.
  • Standard Operating Environment
  • Standard Operating Procedures
  • Virtualisation (VMware, HyperV)
  • Lifecycle management
  • Remote control support
  • Asset management
  • Basic Conditional Access policies
  • Network management
  • Hardware & software procurement
  • IT documentation
  • Application whitelisting
  • Self-healing automation
  • Integrated threat management
  • Patch management
  • Software license compliance
  • System auditing & assessments
  • User policy enforcement
  • Device management & updates
  • Basic security assessments
  • Fixed-rate professional services
  • Active documentation

Want every line item, side by side? View the full plan comparison →

Beyond the agreement

The full synfo capability, at your fingertips.

Beyond the Managed IT agreement we deliver Cyber Security, Cloud, Unified Communications, Tailored Business Resilience, Professional Services, vCIO and Custom App Development as à la carte engagements.

Cyber Security

Enterprise-grade vulnerability scanning and penetration testing on top of our Enhanced Security Suite. Safeguarding your business and your data.

  • Penetration testing
  • Vulnerability scanning
  • Enhanced Security Suite
  • Essential Eight alignment
Learn more

Cloud & Hybrid

We can take your business to the cloud, optimising and managing the service for you to remove the complexities. Microsoft Certified Cloud Partner.

  • Microsoft 365 & Azure
  • Cloud and hybrid migrations
  • Ongoing optimisation
  • Microsoft Certified Cloud Partner
Learn more

Unified Communications

Microsoft Teams Calling, Microsoft Teams Rooms and Unified Communications. Cutting-edge, scalable, robust deployments.

  • Microsoft Teams Calling
  • Microsoft Teams Rooms
  • Cloud telephony
  • Scalable, robust deployments
Learn more

Tailored Business Resilience

Backups, high availability, and continuity planning, because the financial ramifications of downtime are staggering. We help you stay operational, no matter what.

  • Cloud backups
  • High availability
  • Disaster recovery planning
  • Business continuity
Learn more

Professional Services

Optimising IT infrastructure, complex data migrations and other specialised projects. Expert guidance and execution beyond business-as-usual.

  • Infrastructure optimisation
  • Complex data migrations
  • Specialised projects
  • Expert guidance & execution
Learn more

Virtual CIO

Best-in-class tools deliver data-driven insights into compliance, security and business strategy, for a fraction of the cost of a CIO.

  • Compliance insights
  • Security strategy
  • IT roadmaps & budgets
  • Strategic business reviews
Learn more
We believe in lowering your risk

Switching IT partners shouldn't feel like a leap of faith.

Six commitments we make to every new client. Built into the agreement, not bolted on after.

Live documentation

Our automated, real-time documentation means we always have visibility and mapping of your environment. That data stays available to you. Always.

Data security

Industry-leading systems protect your data with robust permissions, access control measures and stringent protocols. By default, not as an upsell.

Your infrastructure stays yours

synfo provides oversight and management of your infrastructure or cloud tenancy. Ownership and direction always remain with you.

Data sovereignty

We practice what we preach. As a Melbourne-based company, all client data is hosted onshore in Australian data centres.

Backed by Microsoft

As a Microsoft Solutions Partner we have direct support channels into Microsoft. Your environment is backed by Azure's geo-redundancy and our certified engineers.

Futureproof

Things change. People, systems, agreements. Your investment in public cloud means business continuity beyond synfo, with ultimate reliance on Microsoft.

A few words from our clients

Testimonials.

We're proud to manage IT for marvellous clients across property, healthcare, hospitality, trades and professional services.

Our experience with synfo, as MEDirect's chosen managed services IT provider, has been extremely positive. The team, under the leadership of Chris and George, consistently delivers services that exceed our expectations. They are more than just problem solvers; they are attentive partners who really listen.
Ross BakerCo-Founder, MEDirect
Since partnering with synfo, our business operations and efficiencies have significantly improved. Their IT service delivery is unparalleled and is by far the best we have experienced. We now consider synfo and their insights to be a crucial component in the advancement of our business.
Tony ParagalliDirector, M Group Trades & Labour
synfo has been our trusted IT partner for many years. Their team, lead by George, is knowledgeable, responsive, and always on top of the latest technology trends. They've significantly improved our operational efficiency and provided us with robust security solutions.
Ingrid FilmerCEO & Partner, Burgess Rawson
We've worked with synfo on a number of professional services projects and their technical knowledge, meticulous attention to detail and communication has been fantastic. Looking forward to working with the team again soon.
Sandeep MeesalaProject Manager, Johnson Controls
The synfo difference

Transformative IT that puts clients first.

We're Microsoft Partners with a combined 36 years of industry experience, supporting Australian businesses from our Melbourne headquarters.

Local, experienced service desk.

Every engineer and account manager you speak to is based in Australia. No offshore service desk. Just local experts who pick up the phone when something matters.

Fixed monthly pricing, no surprises.

Our fixed-price model gives businesses a clear picture of long-term IT costs and motivates us to thoroughly resolve issues for our clients. No band-aid fixes.

Microsoft-deep, security-first.

Our engineers are certified cloud specialists. We maintain excellent relationships with cloud service providers like Microsoft and continually stay ahead of workplace trends.

Trusted partners. Industry-leading stack.Microsoft Solutions Partner with deep certifications across the platforms our clients run on.

Microsoft
Solutions Partner

Kaseya + Datto
Global Partner

Sophos
Certified Engineer

Allied Telesis
Gold Partner

VMware
Certified

Cisco
Network Engineer

ITIL
Aligned
Experience that speaks for itself

Real partnerships. Real outcomes.

Three engagements across property, healthcare and cloud transformation. Each one a different shape of work, each one a long-term partnership.

What's Happening In The IT World

Latest news.

Practical, vendor-honest reading on Microsoft 365, security and the modern Australian workplace.

Browse all news →
Join the synfo family

An IT audit is where IT all starts.

Every complimentary audit includes a review of your current infrastructure, recommendations to improve it (with aligned costs), and a consultation with our solutions expert. No deck, no pitch.

Call us
1300 079 636
New enquiries
info@synfo.com.au
Office
4/8 Clay Drive, Doncaster VIC