The client
MEDirect is a technology-focused medico-legal firm. Alongside its Australian team, it relies on an offshore team of more than 50 people who need day-to-day access to the firm's systems and the sensitive information that medico-legal work involves. synfo is MEDirect's chosen managed services IT provider.
The challenge
MEDirect's calls ran on a legacy PABX phone system, separate from the Microsoft 365 tools the team used for everything else, which left communications disjointed. At the same time, giving a large offshore team access to business systems raised real security concerns. In medico-legal work that combination matters: people need to collaborate easily, but access to systems and client information has to stay controlled and compliant wherever staff are working from.
What we did
synfo delivered a combined remote work, communications and security solution:
- Cloud PC (VDI): more than 40 Windows 365 Cloud PCs were deployed to offshore and remote staff, so they work inside a managed environment that keeps business systems and data under central control rather than on personal devices. See our cloud & hybrid service.
- Microsoft Teams Phones: the legacy PABX was retired and more than 70 staff were moved onto Microsoft Teams Phones, bringing calls, chat and meetings onto one platform. See our unified communications service.
- Zero trust security for offshore workers: access was rebuilt around a zero trust model, where every sign-in and device is verified rather than trusted by default. That meant multi-factor authentication for everyone, conditional access policies, Intune device management, access to business systems only through the Cloud PC, copy, paste and download restrictions so data stays inside the managed environment, and removal of local admin rights from endpoints.
The outcome
MEDirect's remote and offshore teams now work productively from secure Cloud PCs, with sensitive information kept inside a controlled environment and every access request verified. Communications that used to be split between an ageing PABX and Microsoft 365 now live in one place, in Microsoft Teams, for more than 70 staff.
Our experience with synfo, as MEDirect's chosen managed services IT provider, has been extremely positive. The team, under the leadership of Chris and George, consistently delivers services that exceed our expectations. They are more than just problem solvers; they are attentive partners who really listen and ensure we're kept in the loop with clear and frequent communications.
Ross Baker, Co-Founder, MEDirect