Microsoft Teams Calling, Teams Rooms, IVR design and telephony migration, planned and delivered end to end so calls, chat, meetings and video finally live in one place. Included as standard in every synfo managed IT plan, and available as a complete standalone engagement if you just want your phone system moved to Teams without taking on broader managed services.
Most businesses already run Microsoft 365 for email and files, and Microsoft Teams for internal chat and meetings, while a completely separate PBX or hosted phone system handles inbound and outbound calls. That's two vendors, two support queues, and two sets of hardware to maintain for something that could be one platform. Moving calling into Teams collapses that overhead without asking staff to learn a new tool.
If your team is already chatting and meeting in Teams, adding calling to the same application removes an entire piece of software from every desktop, without retraining anyone on how to use it.
On-premise PBX hardware is increasingly hard to maintain, patch and expand. Moving calling into the cloud removes a physical box, its maintenance contract, and the single point of failure it represents.
Instead of chasing a telco for a phone issue and an IT provider for everything else, one partner designs, migrates, supports and is accountable for the whole communications stack.
We design, configure and support Teams as your full business phone system, from desk phones and softphones through to fitted-out meeting rooms, so every conversation, whether a quick call or a boardroom meeting, happens in the same place your team already works.
Inbound and outbound business calling built directly into Microsoft Teams, with the calling plan, routing and number configuration designed and managed for you rather than left as a self-serve licence.
Meeting rooms fitted with certified cameras, microphones, speakers and displays that turn any room into a one-touch Teams meeting space, so remote attendees get an equal seat at the table.
Certified desk handsets for staff who want one, the Teams app for staff who don't, and full mobile calling for anyone working away from a desk, all on the one number and platform.
Menu options, department routing, business-hours logic and after-hours messaging designed around how calls actually need to flow through your business, not a generic default template.
Incoming calls distributed across a team rather than ringing one desk, with overflow, hold music and reporting configured to match how each department wants to handle its call volume.
Visibility into call volumes, missed calls and voice quality, so issues are found and fixed proactively rather than discovered when a client mentions a dropped call weeks later.
Migrating a live business phone system is one of the few IT projects with zero tolerance for surprises: missed calls during cutover cost real business. We run telephony migrations as a proper project, not a weekend licence swap, whether you're moving from a legacy on-premise PBX, another hosted provider, or a patchwork of mobiles and landlines.
Every existing number, extension, hunt group and IVR menu is documented before anything changes, so nothing gets quietly dropped in the move.
We manage the porting process with the losing and gaining carriers directly, tracking every number through to confirmation so business lines stay reachable throughout.
New call flows, queues and IVR menus are built and tested in parallel with the existing system, so cutover is a planned switch-over rather than a live experiment.
Where possible, we schedule the actual switch outside business hours and stage it by site or team, minimising the window where anything could be in flux.
Extra support coverage in the days immediately following cutover, so anything unexpected gets caught and fixed fast, before it becomes a pattern of complaints.
Every migration is planned with a documented fallback path, so if something genuinely doesn't work as expected on the day, there's a clear, tested way back.
Start with a free audit of your current phone system and call flows. We'll map out a migration plan, timeline and cutover approach with no obligation to proceed.
Manage your tickets, view reports and access your IT documentation, all in one place.
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