synfo
1300 079 636 Book An Audit

Join a remote support session.

An engineer on the phone will give you a code. Enter it below and we'll be on your screen in seconds. End-to-end encrypted, session is fully under your control, and you can disconnect us with one click at any time.

Start a support session

One click. We'll do the rest. A synfo support client downloads to your machine, an engineer joins from their console, and we're on your screen in seconds.

Start support session

What happens next: your browser will download a small (~2 MB) synfo support client. Run it once and an engineer will join your screen.

Need help reaching us first? Call 1300 079 636.

  • End-to-end encryptedAES-256 between your device and our engineer
  • You stay in controlApprove every connection & revoke access anytime
  • One-click disconnectEnd the session any time from the on-screen banner
  • AuditableEvery session is logged & tied to your ticket
How it works

Three steps. Under a minute.

The fastest way for a synfo engineer to look at what you're seeing and fix it.

  1. 1

    Click Start support session

    That's it: one click. We auto-create a session and download a small support client to your device.

  2. 2

    Run the downloaded client

    Open the download (~2 MB) and approve the Windows / macOS prompt. No install, no admin password.

  3. 3

    An engineer joins your screen

    Your session lands in our service-desk queue and a synfo engineer picks it up. Stay on the page while we connect.

FAQ

What people ask before they share their screen.

What does the engineer actually see?
Once you've entered the code and approved the connection, the engineer sees the same screen you do. They can move your mouse and type if you give them control. They can't see other devices on your network, your camera, or your microphone unless you explicitly share them. You can revoke their control at any time from the connection banner.
Is the session recorded?
Yes. For clients on a managed plan, sessions are recorded and retained for 30 days for audit and quality purposes. The recording captures only what was visible on screen during the session. You can request recordings be disabled in your service agreement.
Do I need to enter a code?
No. Clicking Start support session creates a new, unique session automatically. Each session has its own one-time identifier under the hood, and a synfo engineer joins it from their console. You never have to type anything.
What if I need to step away?
You can close the connection at any time by clicking the “End session” button on the banner that stays visible during the connection. The engineer will be disconnected immediately. If you reconnect later you'll need a fresh code.
Does it work on Mac and Linux?
Yes. The synfo support client runs on Windows, macOS and most Linux distros. On mobile (iOS / Android) we use a screen-sharing-only mode where the engineer can see but not control.