When a customer disputes what was agreed, a regulator asks for evidence or a new starter needs coaching, the recording is what matters. Call Recording captures your business calls automatically, transcribes them and keeps them securely for as long as your obligations require.
Call recording only works if it's reliable, secure and easy to search. We set it up on your phone system with the right policies for who gets recorded, how long recordings are kept and who can access them.
Inbound and outbound calls recorded by policy, by user, team or number, so nothing depends on someone remembering.
Calls are transcribed so you can read a conversation rather than replay it, and search across calls by keyword.
Keep recordings as long as your industry requires, then have them removed automatically when that period ends.
Recordings are encrypted and access is restricted to the people who need it, with every playback logged.
Managers can review and share calls for training, quality assurance and onboarding new team members.
Announcement messages and settings that help you meet Australian call recording notification obligations.
Business phone numbers and calling in the cloud, managed end to end.
Microsoft Teams calling, IVR, call flows and telephony migration. One platform for voice, video, chat and meetings.
Productivity insights and activity monitoring for distributed teams.
Tell us how your phones are set up and what you need to keep. We'll design a recording policy that fits.
Manage your tickets, view reports and access your IT documentation, all in one place.
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